Australian Taekwondo Return and Refund Policy

Returns and Refunds

 

We strive to ensure that every customer is fully satisfied with their purchases through our online service. However, we understand that there are several situations which warrant a refund or exchange, including cancellation of a merchandise order, registration for membership or Australian Taekwondo Event.

Please read below for detailed refund policies regarding all of these cases:

Australian Taekwondo Online Merchandise Returns Policy

Australian Taekwondo’s Returns Policy applies to Australian Taekwondo Online.

Returning Australian Taekwondo Online Products

We will offer a refund or exchange on merchandise purchased at Australian Taekwondo Online. If you are not completely satisfied with your product, return it to us for a refund or exchange. Please refer to the full Australian Taekwondo Returns Policy below for details.

How to return a product ordered on Australian Taekwondo Online

Products ordered through Australian Taekwondo Online can be returned to our Administration Office. PO Box 260 Moonah TAS 7009. Please note that for a ‘Change of Mind’ return or exchange, the postage fee is non-refundable.

Faulty Product

Contact the Administration Office on 1300 853 287 (9:00am to 5:00pm EST Monday to Friday).

Damaged or Incorrect Product delivered

We apologise for the inconvenience, we will resend the correct item to you as soon as we can. Contact the Administration Office on 1300 853 287 (9am to 5pm Monday to Friday).

Australian Taekwondo Returns Policy

Change of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange or refund provided that:

  • You return the item within 28 days of purchase
  • The item is in re saleable condition including that:
  • it is in its original packaging
  • it is unworn, unopened, unused and in its original condition
  • any sew-in labels are still attached

 

If these requirements are not satisfied Australian Taekwondo reserves the right not to offer an exchange or refund for Change of Mind returns.

Other Returns

Australian Taekwondo will accept product returns and provide you with an exchange or refund where:

  • The product is faulty or is not of merchantable quality
  • The product is not fit for its intended purpose
  • The product does not match the sample or our description

 

If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description we will offer you an exchange or refund.

 

Australian Taekwondo Reserves The Right To:

Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

Please note:

  • Your original Australian Taekwondo receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method

 

 

Online Membership Application Cancellation Policy

Cancellations

You may cancel the processing of your membership application for any reason. The amount of refund will depend on when the cancellation request is received.

  • If you cancel within 24 hours of completing the application request, you will be refunded an amount equal to the membership fee paid less an administrative fee of $10.00 to cover the cost of the card and processing.
  • If you cancel 24 hours after completing the application request, the membership cards will have been processed and the Insurance Certificate of Currency issued. Under these circumstances a refund cannot be made.

 

Online Event Registration Cancellation Policy

All requests for a refund must be made in writing through your State Team Manager stating the reason for your request. Team Managers will collate all refund requests and forward them to the National Event Manager. Refunds will be assessed in accordance with the following:

 

  • Cancellations made within 7 days prior to the event will be refunded as follows:
    • Where a medical certificate is provided we will provide a full refund.
    • Where a non-medical cancellation is requested we reserve the right to assess the request on its own merit. We will not disallow a refund where in the opinion of Australian Taekwondo there are reasonable grounds for a cancellation and we will provide a full refund.
    • Where in the opinion of Australian Taekwondo the cancellation is due to a ‘Change of Mind’, we will provide a refund equivalent to the entry fee paid less an administrative fee of $20.00.

  • Cancellations made 6 days prior to the event and up to 14 days after the event will be refunded as follows:
    • Where a medical certificate is provided we will provide a full refund.
    • Where a non-medical cancellation is requested we reserve the right to assess the request on its own merit. We will not disallow a refund where in the opinion of Australian Taekwondo there are reasonable grounds for a cancellation and we will provide a refund equivalent to the entry fee paid less an administrative fee of $20.00.
    • Where in the opinion of Australian Taekwondo the cancellation is due to a ‘Change of Mind’, we will not provide a refund.